Privacy Policy
How Novasera Properties handles your information
Novasera Properties values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose, and protect information when you visit our website, make a booking, or interact with us in any other way.
1. Information We Collect
- Personal identification information such as your name, email address, phone number, and postal address.
- Booking details, including your booking preferences, stay dates, and any specific requests you share with us.
- Payment information such as credit card details and payment processing data, which is handled securely through third-party providers.
- Technical data such as IP address, browser type, operating system, and usage data collected through cookies or similar tracking technologies.
- Communications you send to us, including emails, calls, and any other correspondence.
2. How We Use Your Information
- Process bookings, payments, and provide customer service.
- Send booking confirmations, updates, and other relevant information.
- Improve our website and services by understanding how visitors use them.
- Send marketing communications about promotions, offers, and other updates, with the option to opt out.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
- Service providers such as payment processors, booking systems, and IT support partners.
- Legal and compliance requests where disclosure is required by law, including legal proceedings or government requests.
- Business transfers if Novasera Properties is involved in a merger, acquisition, or asset sale.
4. Security of Your Information
We use security measures such as encryption, firewalls, and secure storage to help protect your personal data.
While we work hard to safeguard information, no security method is completely foolproof.
5. Your Data Rights
Depending on your location, you may have the right to access, update, or delete your personal information.
You may also be able to object to or restrict certain processing activities, and withdraw consent where processing is based on consent, such as marketing emails.
To exercise these rights, contact us at reservations@novaseraproperties.com and we will respond in line with applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to understand user behaviour.
These tools help us measure usage, personalise your experience, and improve our services.
You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may include links to third-party websites.
This privacy policy applies only to our website, so we encourage you to review the privacy policies of any third-party sites you visit.
8. Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory compliance.
9. Updates to This Policy
We may update this privacy policy from time to time.
When changes are made, we will update this policy and, where appropriate, notify you by email or through our website.
10. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact Novasera Properties at reservations@novaseraproperties.com.