Terms of Service
Terms for using Novasera Properties
Welcome to Novasera Properties. By accessing or using our website and services, you agree to these Terms. Please read them carefully before making a booking or using any of our services.
1. Acceptance of Terms
By accessing or using our website and services, you agree to these Terms of Service.
Please read them carefully before making a booking or using any of our services. If you do not agree with any part of these Terms, please do not use our website or services.
2. Eligibility
You must be at least 18 years old to make a booking or use our services.
By using our services, you confirm that you are of legal age and have the authority to enter into this agreement.
3. Booking and Payment Terms
- Booking Confirmation: A booking is confirmed only after full payment or a deposit has been received, as specified at the time of booking.
- Rates and Charges: Prices for accommodations and services are shown at the time of booking. All charges are subject to local taxes where applicable.
- Payment Methods: We do not accept cash payments. Payments must be made through accepted electronic methods such as bank transfer, credit card, or other online payment platforms. Payment details will be provided upon booking confirmation.
- Cancellation Policy: Cancellations made within the specified window will be refunded according to our cancellation policy, which may vary depending on the property and time of booking.
4. Check-In and Check-Out
- Check-In: Guests may check in any time after 3:00 PM on the scheduled arrival date.
- Check-Out: Guests are required to check out before 12:00 PM unless otherwise agreed with the host.
5. Guest Responsibilities
- Property Care: Guests agree to keep the property in good condition and to use it respectfully, following all house rules and property guidelines.
- No Smoking and No Pets: Unless specified otherwise, smoking and pets are not permitted. Guests are responsible for any damages or additional cleaning fees caused by violations of these policies.
- Occupancy Limits: Only the number of guests stated at the time of booking is permitted to stay in the property.
6. Prohibited Activities
Guests agree not to engage in unlawful activity or in any behaviour that may disturb other guests, neighbours, or the surrounding community.
Novasera Properties reserves the right to terminate a booking without a refund if prohibited activities are identified.
7. Damages and Additional Fees
- Guests are responsible for any damage or loss caused during their stay.
- Novasera Properties reserves the right to charge additional fees for excessive cleaning, property damage, or lost items.
8. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which is available on our website.
By agreeing to these Terms, you also consent to the terms outlined in our Privacy Policy.
9. Intellectual Property Rights
All content, logos, images, and materials on our website are owned or licensed by Novasera Properties and are protected by intellectual property laws.
You may not copy, reproduce, or distribute any content from our website without prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law, Novasera Properties is not liable for any injury, loss, or damage to persons or property arising from the use of our services or properties.
We are not responsible for any indirect, incidental, or consequential damages related to your stay or use of our services.
11. Force Majeure
Novasera Properties is not liable for any delays, interruptions, or cancellations caused by circumstances beyond our control, including natural disasters, acts of war, terrorism, or other emergencies.
12. Amendments to Terms
We reserve the right to modify these Terms at any time.
When changes are made, we will update this policy. Continued use of our website or services after those changes means you accept the updated Terms.
13. Governing Law
This Agreement will be construed in accordance with and governed by the laws of England, and the parties submit to the exclusive jurisdiction of the English Courts.
14. Contact Us
If you have any questions or concerns regarding these Terms, please contact Novasera Properties at reservations@novaseraproperties.com.