Novasera Properties ("we," "us," or "our") values your privacy and is committed to protecting your personal data.
This privacy policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a booking, or interact with us in any other way.
1. Information We Collect
We collect the following types of personal information to provide and improve our services:
• Personal Identification Information: Name, email address, phone number, and postal address.
• Booking Details: Information regarding your booking preferences, stay dates, and any specific requests.
• Payment Information: Credit card details and payment processing information, handled securely through third-party providers.
• Technical Data: IP address, browser type, operating system, and usage data collected through cookies or similar tracking technologies.
• Communications: Any emails, calls, or other correspondence with us.
2. How We Use Your Information
Your personal data helps us provide a tailored, seamless experience, and we may use it to:
• Process bookings, payments, and provide customer service.
• Send booking confirmations, updates, and other relevant information.
• Improve our website and services by understanding user behavior.
• Send you marketing communications about promotions, offers, and other updates (with the option to opt out).
• Comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We only share your information with third parties when it is essential to operate our business or meet legal requirements:
• Service Providers: Payment processors, booking systems, and IT support partners.
• Legal and Compliance: In cases where disclosure is required by law, such as for legal proceedings or government requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to a new owner.
4. Security of Your Information
We implement a range of security measures to protect your personal data, including encryption, firewalls, and secure data storage. Despite our efforts, please be aware that no security measure is entirely foolproof.
5. Your Data Rights
Depending on your location, you may have the right to:
• Access, update, or delete your personal information.
• Object to or restrict the processing of your data.
• Withdraw consent where data processing is based on consent (e.g., opting out of marketing emails).
To exercise any of these rights, please contact us at reservations@novaseraproperties.com. We will respond to your request in accordance with applicable law.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information on user behavior.
Cookies help us understand website usage, personalize your experience, and improve our services. You can manage cookie preferences in your browser settings.
7. Third-Party Links
Our website may include links to third-party websites. This privacy policy applies solely to our website, so we encourage you to review the privacy policies of any third-party sites you visit.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory compliance.
9. Updates to This Policy
We may update this privacy policy periodically. When we make changes, we will update this policy and, where appropriate, notify you by email or through our website.
10. Contact Us
For questions or concerns about this privacy policy or our data practices, please contact us at:
Novasera Properties
Email: reservations@novaseraproperties.com
Welcome to Novasera Properties! By accessing or using our website and services, you agree to these Terms of Service ("Terms"). Please read them carefully before making a booking or using any of our services.
1. Acceptance of Terms
By using our website or services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. Eligibility
You must be at least 18 years old to make a booking or use our services. By using our services, you confirm that you are of legal age and have the authority to enter into this agreement.
3. Booking and Payment Terms
• Booking Confirmation: A booking is confirmed only upon receipt of the full payment or a deposit, as specified at the time of booking.
• Rates and Charges: Prices for accommodations and services are as stated at the time of booking. All charges are subject to local taxes, where applicable.
• Payment Methods: We do not accept cash payments. All payments must be made through accepted electronic methods, such as bank transfer, credit card, or other online payment platforms. Payment details will be provided upon booking confirmation.
• Cancellation Policy: Cancellations made within the specified window will be refunded according to our cancellation policy, which may vary depending on the property and time of booking.
4. Check-In and Check-Out
• Check-In: Guests may check in any time after 3:00 PM on the scheduled arrival date.
• Check-Out: Guests are required to check out before 12:00 PM unless otherwise agreed upon with the host.
5. Guest Responsibilities
• Property Care: Guests agree to keep the property in good condition and use it respectfully, abiding by all house rules and property guidelines.
• No Smoking and No Pets: Unless specified otherwise, smoking and pets are not permitted. Guests will be held responsible for any damages or additional cleaning fees resulting from violations of these policies.
• Occupancy Limits: Only the number of guests stated at the time of booking is permitted to stay in the property.
6. Prohibited Activities
Guests agree not to engage in any unlawful activities or any behavior that may disturb other guests, neighbors, or the surrounding community. Novasera Properties reserves the right to terminate a booking without a refund if prohibited activities are identified.
7. Damages and Additional Fees
• Guests are responsible for any damages or loss caused during their stay.
• Novasera Properties reserves the right to charge additional fees for excessive cleaning, property damage, or lost items.
8. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which can be found on our website. By agreeing to these Terms, you also consent to the terms outlined in our Privacy Policy.
9. Intellectual Property Rights
All content, logos, images, and materials on our website are owned or licensed by Novasera Properties and are protected by intellectual property laws. You may not copy, reproduce, or distribute any content from our website without prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law:
• Novasera Properties is not liable for any injury, loss, or damage to persons or property arising from the use of our services or properties.
• We are not responsible for any indirect, incidental, or consequential damages related to your stay or use of our services.
11. Force Majeure
Novasera Properties is not liable for any delays, interruptions, or cancellations due to circumstances beyond our control, including natural disasters, acts of war, terrorism, or other emergencies.
12. Amendments to Terms
We reserve the right to modify these Terms at any time. When we make changes, we will update this policy. Continued use of our website or services following changes to these Terms constitutes acceptance of those changes.
13. Governing Law
This Agreement will be construed in accordance with and governed by the laws of England and the Parties submit to the exclusive jurisdiction of the English Courts.
14. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
Novasera Properties
Email: reservations@novaseraproperties.com
Below you will find our Statement of Work document, which outlines the terms and conditions of our serviced accommodation services.
Download our Statement of Work here…
